tag:blogger.com,1999:blog-1655216199155617585.post2616404798399761308..comments2023-11-08T04:59:32.078+00:00Comments on The Wireless Noodle: Britain's 20 Favourite Brands eh? Brits give telecoms the thumbs down.Matt Hattonhttp://www.blogger.com/profile/17137664125991234548noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1655216199155617585.post-29248456102335059942011-03-03T05:29:36.414+00:002011-03-03T05:29:36.414+00:00Any company that you have a choice about using, or...Any company that you have a choice about using, or not using on a daily basis tends to care much more about providing better customer service, and thus has a better brand. People don't hate supermarkets for instance, they just move their custom elsewhere. They do, however, hate companies that tie them in or over which they have little choice but to take their services. Mobile operators are one example. Another is low-cost airlines. <br /><br />The interesting development will be in a few years when users are able to switch providers on a day-by-day, call-by-call or session-by-session basis. Then I suspect we'll actually see an improvement in the perception of the MNOs.Matt Hattonhttps://www.blogger.com/profile/17137664125991234548noreply@blogger.comtag:blogger.com,1999:blog-1655216199155617585.post-65652795049660619142011-03-02T11:58:43.339+00:002011-03-02T11:58:43.339+00:00I'm not surprised at the fact that they're...I'm not surprised at the fact that they're not in the top ten. <br /><br />Most people only have one mobile phone provider, and I reckon at least 50% have had trouble with theirs at some point. <br /><br />Plus they charge far too much for things such as foreign calls and calls to different networks.Organichttps://www.blogger.com/profile/01027974343719491006noreply@blogger.com